We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Call centers can range in their specialty. Able to speak clearly, professionally and grammatically correct, Demonstrated independent working skills, completes tasks without appreciable direction, Ability to multi-task in a highly dynamic and fast paced situation, Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues, even when dealing with difficult customer interactions, Ability to work flexible hours and varying daytime and evening shifts, including weekends. Download Call Center Representative Resume Sample as Image file, Call Center Operations Manager Resume Sample, Call Center Customer Service Representative Resume Sample, Call Center Quality Analyst Resume Sample, Support Center Representative Resume Sample, Assist in coordinating and distributing Call Center work over other Call Center staff, Demonstrate customer excellence in answering incoming phones and retrieval of voicemail messages, Schedule patient appointments and procedures in a timely and accurate manner, and inform patients of any necessary preparation in accordance with established guidelines, Initiate, route and follow-up on correspondence with clinicians regarding patient information, including efficient use of the electronic health record system in-boxes, Request and obtain accurate and timely health records from outside providers to support continuity of care, Prepare patient itineraries and assemble and mail patient information packets, Efficiently perform general office duties, including faxing, imaging documents, mail sorting and delivery, Assist in catastrophe management to include emergency activations and in-activations, contractor coverage and capacity management, Provide second level support for business support tools including time accounting, project and client financials, and internal e-learning, Follow bank established guidelines regarding customer service and delivers excellent customer service in accordance with Valley’s mission statement, Provide backup support for frontline teams based on inbound volume, Develop referrals from prospects calling to inquire on bank products and services, Effectively work independently with little or no direct supervision to meet team and individual metrics, Assists candidates to create candidate profile in company Applicant Tracking System (“ATS”), resetting passwords, and providing guidance, Cooperate with co-workers and management while working toward department goals, Use current systems to research adjustments, medical record submissions, website inquiries, and provider concerns as directed by the Team Manager, Answer provider calls by assisting them with questions regarding payment methodology, adjustments, claim adjudication, and other billing problems, Providing company and product information following defined policies and procedures to provide a consistent level of excellent customer service, Establishes a working relationship with hospital and other key accounts to maintain strong rapport and service levels, Train and assist in the development of new hires, Applicants with experience that demonstrate attention to detail, ability to communicate with a diverse range of customers and an ability to learn on the job, Computer proficiency and ability to learn new applications quickly, Strong understanding of data entry and the ability to integrate multiple applications of hospital information systems, Ability to defuse situations and resolve problems quickly and accurately, Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment, Ability to multi-task and handle multiple priorities and changes with professionalism, Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution, Fluent in conversational English and ability to proficiently read and write English, Provides support to all processes as needed, Manage inbound and outbound telephone interactions and provide consistent, exceptional service. Processes transactions and updates on-line, Enforces final denial decisions made on complicated accounts and difficult processing problems, Routes calls to appropriate individuals or divisions within the Agency, other State agencies, various Federal program areas and servicers or colleges as necessary. ), Familiarity with operating systems including Windows OS versions, Mac OS versions, Linux, etc, Ability to research, navigate and locate answers from webpages and resources independently, Ability to install / uninstall applications in Windows / MAC, Ability to type using proper grammar at a rate of at least 25 word per minute, Ability to communicate through written and verbal communication, Experience with desktop and/or online software and/or tax software troubleshooting, High School education with some college preferred, 2 years of recent experience in a customer service or call center environment, Professional verbal and written communication skills, preferably bi-lingual, Knowledge of Windows software such as Word, Excel, Lotus notes, Powerpoint & Social Media, Ability to multitask in a fast moving, changeable environment taking blended inbound/outbound calls while navigating multiple systems, Bilingual, particularly Spanish speaking/writing would be an asset, Must be available to work flexible hours including day, evening, weekends, and rotating shifts, Excellent attendance and must be on time for all scheduled shifts, Confer with customers by telephone by email to provide information about products or services in the banking industry, Confirm customer information while maintaining confidentiality, Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, Obtain and examine all relevant information to assess validity of complaints and to determine possible causes with in the banking industry, 1-2 years of Banking Customer Service will be considered an advantage, Advanced Verbal and Written Communication Skills, Answers 200+ incoming calls and responds to e-mail inquiries. Understands managed care principles. Bachelor’s Degree preferred, 5-7 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment, Demonstrated ability to build strategic relationships within various levels of customer’s organization, 90% Calling potential customers and verifying information provided on online application, Other Non‐Essential Functions & Responsibilities, Ability to keep busy during down‐time periods, Excellent verbal communication phone skills, Previous call center/ sales experience required, Experience working with computers and entering data quickly and accurately, Ability to communicate effectively with, and relate to patients of diverse communities, Experience in a healthcare or social services setting, Ability to handle complaints and unpleasant customers, has a pleasant, patient and friendly attitude, Strong detail orientation and communication/listening skills willingness to work a flexible schedule and overtime when needed, Answer incoming calls for a high call volume environment, Able to react effectively and calmly in a stressful situation, Accurately enter and verify new customer information into customer database, Researching required information using accessible resources, Contacts correct field technician with lead information, Identifying and escalating priority issues, reporting to high-level management, Maintains/exceeds department productivity goals and performance measures, Completes special projects assigned by the Call Center Supervisor, Professional verbal, written and data entry communication, Proficient in Microsoft Office, especially Outlook, and general knowledge/navigation of various computer applications, Must pass a criminal background check and physical including a drug screen, High School Diploma Required; Some College Strongly Preferred, Required Pre-Employment Assessment - Within 24 hours of creating your profile, you will receive an email from sender, "QUESTIONNAIRE ALERT." Follows up with customers to ensure resolution, Follows organization standards to maintain excellent quality service, Completes all necessary paperwork and documentation, Inputs and edits information or data to document inquiries and correspondence, Develops and utilizes a filing and retrieval system to access records or information, High School Diploma, required; Associate’s Degree, preferred, Prior Customer Service or Sales experience, preferred, Experience working in a Call Center and adhering to call metrics, preferred, Proficiency in Microsoft Office Suite, required, Using excellent telephone skills make outbound phone calls to dental office patients, Reminder phone calls to patients who haven’t been in for 12 to 30 months, After reminder postcards have been sent, make follow-up phone calls to patients due for their 6 month check-up, Phone calls to patients to reschedule their existing appointments, Maintain accuracy by following the office scheduling format, updating as needed, and verifying patient insurance coverage, Answer inbound phone calls for dental offices from closing time until 8:00p.m. Accuracy in obtaining and disseminating information is extremely important, Handles all processing issues and special projects assigned by the supervisor, Maintains follow-up system for tracking problem issues that are received over the phone. 10%, Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties, Proficient with MS Office products (Word & Excel) and the Internet, Excellent telephone and active listening skills, Ability to elicit customer needs with speed and composure, Ability to handle difficult situations and customers, High school diploma or GED required; Some college preferred, Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements, Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc. ), Able to speak succinctly and articulately with a moderate pace and volume with no usage of slang or jargon, All calls answered with a positive and greeting at answer, request for information as well as transferring all calls, Able to handle stressful situations in calm and professional manner, Able to adapt to short-notice changes in procedures/processes/policies, Ability to use and navigate current computer programs, Provide expertise in the completion of complex Call Center functions including detailed scheduling assistance associated with new patients and/or scheduling patients across multiple locations, departments and specialties, Schedule patient appointments and procedures in a timely and accurate manner, Initiate, route and follow-up on communications with clinicians regarding patient concerns using MiChart InBasket, High School diploma or equivalent and a minimum of 2 years of experience, Must be an active team player with the ability to work independently, Must demonstrate the ability to multi-task in a fast paced environment, Ability to use a desktop computer to accurately key information, retrieve information and memo accounts, At least 1 year of previous office experience, To answer incoming calls in a manner consistent with department protocol, To be available for support calls at the expected times unless previously arranged with management, To provide assistance to Emdeon customers while maintaining a courteous manner and helpful attitude, To provide the most current and correct information to customers, To organize personal resources for easy access and future reference, To complete any assigned tasks in a thorough and detail-oriented manner, To escalate customer-level issues in a manner consistent with department protocol, Additional responsibilities may be assigned, Proficient with the Microsoft Office Suite, Ability to function independently as well as in a group, Ability to navigate through multiple computer applications simultaneously, Ability to communicate empathy and understanding through both tone and manner, Bilingual (Spanish) language abilities preferred, Answer inbound calls/emails regarding product and research/resolve inquiries, Keep detailed records of customer interactions and transactions, Partner with team leads and supervisors to resolve issues in a timely manner and meet our high customer service standards, Provide excellent customer service in all facets of the job, Interact with customers via phone and/or email to obtain necessary information to provide appropriate contact for pricing and communicate general information regarding our scrap acceptance policies, Interact with customers via phone and/or email to address inquiries and requests for information related to the sale of scrap to our facility, Respond to customer requests regarding Schnitzer Yard information such as hours, days of operation, sales, etc, Interact with Schnitzer Yard personnel to respond to customer inquiries to assist with the resolution of customer request, complaints or concerns, Adhere to departmental standards of performance, Supports the Company's Internal Control process which includes understanding, communicating, and complying with defined internal controls as well as suggesting and making modifications to the policies, procedures, and controls to better relate to the business, Communicates upward problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions, The ability to stand, walk and sit up to 90% of the time. Updates job knowledge by participating in training and other educational opportunities, Meet personal/team qualitative and quantitative sales goals and targets. Support ad hoc requests as needed, Possess problem-solving skills and patience to instruct callers on the steps to take to resolve issues, Ability to work both independently and within a team environment, Ability to work in a fast-pace environment and adapt quickly to changes in processes and procedures, High School Diploma or an equivalent combination of education and experience, 2-3 Experience in Outpatient Ambulatory setting and/or Secretarial experience, Word, Excel, MiChart and Aspect Phone system, Experience working within a large, complex health care setting, and scheduling patient appointments, Ability to work in an environment with multiple staff, Demonstrates excellent interpersonal skills, Must be an active team player with the ability to work independently; possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem solving skills, Familiarity with UMHS electronic medical record systems is preferred, Answer incoming calls from plan participants and provide accurate answers regarding defined contribution retirement plans, defined benefit retirement plans, health and welfare benefit plans or other human resource related services. May respond directly on behalf of manager/provider without direction or instruction, System Skills: Ability to type and enter data effectively and at a more advanced level, Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications, Intermediate understanding and use of medical terminology, Intermediate comprehension of billing and fiscal information, Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA, Must have the ability to function effectively in a fast-paced and challenging environment with a large group of physicians involved in academic work and patient care, Must have a positive outlook and demonstrate sound judgment, Must respect strict confidentiality of patients and medical information and records, Must be able to respond to the needs and provide assistance to others when called upon, Initiate calls to customers with information requiring product information, prices on quotes, expediting responses, order delays, order status, etc, Edits/processes orders following a programmed format on CRT. This way, you can position yourself in the best way to get hired. Coordinates the complex itinerary for each interviewing fellow in conjunction with the advanced endoscopists’ schedules. The responsibilities, tasks, and duties typically carried out by call center agents are shown in the job description example below: Responsible for managing a whole lot of incoming and outgoing calls in the organization Metacritic. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. Follow the established procedure to report or escalate customer complaints to the appropriate area if necessary, Process online banking applications and related services set up, and provide customer service support for online banking customers, Provide customer service support for telephone banking customers and service set up, Process mobile deposits including files validation, Respond to email inquiries promptly and courteously, Maintain appropriate Call Center records and logs, Minimum two years of customer services experience. Do you need the best Call Center Representative resume? The job description entails solving customer issues, complaints, and inquiries, and keeping customer satisfaction as the core for making decisions. Proven ability to motivate and interact effectively with all levels of … Two days off each week may – or may not – be consecutive days, Provide world class customer service to customers by answering questions, resolving issues and assisting with financial transactions, Process routine service requests for purchases, redemption's, transfers, new account set-ups and other maintenance items requested by the customer, Perform special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry, Provide excellent customer service to patients, physicians and coworkers, High school diploma or equivalent combination of education and experience is necessary, Call subscribers who have scheduled stops for nonpayment and collect renewal payment, Call subscribers to obtain updated auto pay information after a returned payment, Inbound call back line from messages left on machines, Take ownership of customer issues, take action to address any issues and follow up as necessary to ensure continued resolution, Proper entries and documentation in circulation system for tracking and reporting purposes, Drive digital engagement by confirming emails on file and offers for our digital products, Good phone skills and professional phone presence, Critical thinking and problem solving skills, Manage all provider contact in a highly professional and sensitive manner, Responsible for inbound and outbound calls, addressing all provider inquiries, Communicate with providers to provide claims status, appropriate case information, and recoupment information, Maintain detailed customer notes in a ticketing system, documenting every contact with a provider and reporting potential issues to the Team Manager, Provide first and/or second level problem resolution to customers, performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment, Assist customers through telephone calls and email, Assist customers with program questions, process support, web portal assistance, case status and follow up, Escalate trouble tickets as needed. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. The scope of support responsibility spans multiple Human Resource and Payroll process areas, Take ownership of the customer issue or problem to identify and drive to a possible win-win solution, As needed, diagnose the underlying event or issue to determine the resolution timeframe. Inquiries generally include: account information, questions on products, process and procedures and other related account issue, Manage Outbound telephone NIGO interactions , Provide Consistent, exceptional service, Education: High School diploma or GED required: College and University degree preferred, Excellent verbal and written communication (English, French / Cantonese if applicable), Competent in multiple computer applications, Demonstrates the ability to identify and resolve problems, Identifies customer needs and expectations, Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials and websites), Serve as primary contact for inbound customer issues. ), Demonstrated problem solving and decision-making skills, Ability to handle heavy call volume and stressful situations when quick action is required, Understanding of healthcare operations and the crucial role the call center plays for delivering world-class access, Strong customer service skills and experience that work well with the RIC Customer Service Standards, Ability to work successfully in a fast-paced work environment – Required, Assists patients with all other requests and questions, and direct patient to appropriate site/staff when applicable, Maintains the Allied Health Database in consultation with the various sites, Must be willing to work a flexible work schedule, Associates Degree or Certificate in a Medical Administration Program is preferred, Working knowledge of medical terminology and insurance, Previous call center experience preferred, Previous experience with Cerner Millennium preferred, Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel, Ability to engender trust with both customers and team members, Strong organizational skills, including attention to detail and follow through, Effective verbal and writing communication skills in order to interview patients/customers to obtain pertinent medical and financial information, Capability to identify, trouble shoot and resolve escalated customer problems including follow through to ensure customer satisfaction, High school diploma, college preferred or work experience, Basic understanding of banking and finance, Prior call center or customer service experience preferred, Must be able to work independently, solve problems and make decisions with minimal supervision, Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels, Requires ability to proficiently use association management software and other computerized data entry system or other relevant applications, Must possess excellent communication skills including the ability to communicate effectively, tactfully and professionally with all members, prospects and employees, Must possess ability to learn and execute telephone marketing/selling techniques in accordance with departmental expectations, Ability to achieve challenging goals and objectives in a quality manner, Must be able to perform multiple tasks simultaneously, Experience using a predictive dialing system preferred, Ability to work in a fast-paced work environment, Educate existing members and/or potential members, to the benefits and value of services, Contact new/existing members based on marketing campaigns to offer additional services, Accurately process sales orders in Salesforce.com and/ or Association Management System. A Call Center Representative is part of a large team that handles phone calls at a call center. Detail-oriented and organized while being focused on evaluating patient needs and progression and adapting plans as needed to facilitate enhanced health and growth. Knowledge of Internet access beneficial, Must have strong organizational skills and ability to meet call center performance requirements, Identifying qualified health care professionals in a geographic area through outbound phone calls, Develops and maintains positive relationships with customer’s office staff, Work to negotiate competitive & cost effective pricing and obtain contracts with these customers to meet health plan needs, Explain the DHMO plan's policies and procedures to customers (of which are healthcare professionals), Resolving complaints and disputes, ensuring compliance with policies and procedures, Strong communication, analytical and problem solving skills, Candidate must have the ability to navigate a computerized data entry system or other relevant applications for tracking, information gathering, and/or troubleshooting, Prefer one year experience in health care or managed care, Prefer knowledge of health care terminology, communication and negotiation skills, Experience with various reimbursement methodologies, Work in the Otolaryngology call center 24-40 hours a week and perform various tasks based on the days staffing needs, Education: High school diploma or equivalent, Two to Five years of customer sales and service experience, Ability to troubleshoot and multi-task in fast-paced work environment, Proficient in the use of computerized systems, Successful completion of all AAA requirements for membership and financial training, High-volume customer service, order taking and troubleshooting deliveries, Understand the business and product offerings for our home improvement programs, Respond to customer and contractor inquiries accurately and efficiently, Schedule and confirm appointments with customers and contractors as required, Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation, Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling, Review orders placed through Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary, Provide administrative support to Territory Managers and District Sales Managers, as needed, Escalate issues to appropriate parties, as necessary, to ensure appropriate responses Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either, Answer and direct incoming telephone calls in a timely, professional and courteous manner. 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